Shipping & Returns

Shipping
Generally, Grabanzos ship 1 business day after orders are received.  Most orders will ship via USPS, though larger and heavier packages will ship via FedEx or UPS.
Warm Weather Shipping
Being in upstate New York, we cherish and value the warmer months of the year! Unfortunately, chocolate doesn’t like warm weather as much as we do. When outdoor temperatures reach 80 degrees Fahrenheit or hotter, chocolate can soften and melt, and this process can impact the appearance and texture of our product.
To mitigate the influence of summer weather on our product, between May 15th and September 15th (and possibly other times of the year, based on our discretion), we will only ship orders on Mondays, Tuesdays, and Wednesdays. Orders placed later in the week will be shipped the following Monday. In particularly warm weather, we will include insulating materials and cold packs with orders.
Certain pack sizes may experience changes in shipping costs as the economics of shipping in warm weather can change. Reach out at hello@grabanzos.com if you have any questions.
Returns Policy
Thank you for trying Grabanzos!  If you are not satisfied with your purchase, you can return it within 10 days. We are sorry that we are unable to accept grabanzos that are opened or beyond their Best By date.
Return Process
Step 1: Email us your order number and the number of packages you want to return
Step 2: We will reply with a shipping label generated just for you.
Step 3: Print out the label, drop the package at USPS.
We will process the return order as soon as we received it! It can take up to 5 business days for you to see the refund issued to your original payment method.